Privacy Policy

Who we are

We are Pilot Plus, we craft environments for flight simulation as well as provide virtual environment solutions.

Our shop website address is: shop.pilotplus.io

Our main website address is: pilotplus.io

You can contact the Pilot Plus team by emailing solutions @ pilotplus.io

What personal data we collect and why we collect it

Comments

When visitors leave comments/ reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

Our contact forms collect the data inline with the requested inputs. Not all inputs are required. All contact forms bundle the data submitted and send an email to the Pilot Plus team. The team endeavour to respond as soon as possible to emails, and once your enquiry is dealt with the email is deleted.

Cookies

If you leave a comment/ review on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Your data is not shared with any third-party, unless we have your authorisation. If we require to share your data with a third-party, for example to confirm a purchase at an external marketplace, we will request your authorisation.

How long we retain your data

If you leave a comment/ review, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). The Pilot Plus team can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. When you install a product, through the provided desktop installer (for some products), your email and name data is sent to Omnisend. This is to allow Pilot Plus to notify you of product updates and important information.

You can find Omnisend’s privacy policy here: omnisend.com/privacy/

How we protect your data

Your data is stored securely in our hosted databases. Where necessary,your data is also encrypted.

Contact information

Pilot Plus

Bristol, United Kingdom

Email: solutions @ pilotplus.io